Margot is the AI receptionist trained for residential property management offices. She handles after-hours maintenance requests, leasing inquiries, and vacancy questions 24/7 — captures unit number, severity, tenant or prospect contact, and routes to the on-call maintenance tech or the leasing manager next morning. Built and supported by Catch My Calls Inc, the company behind ServiceLine247.
Property managers are measured on tenant retention. Most one-star reviews start with a phone call that didn't get answered or a maintenance request that disappeared into voicemail. Margot was trained on the calls that decide whether your residents renew — and the leasing inquiries that decide whether you fill vacancies.
"My hot water is out." "There's a leak in unit 4B." Margot captures the unit, severity tier, tenant contact, and routes life-safety issues to on-call immediately.
Prospective tenants asking about availability, pricing, pet policy, application process. Margot captures the prospect details and books a tour for the next business day.
Unit availability questions, lease renewal inquiries, parking and amenity questions. Margot routes general questions to the leasing manager queue.
Life-safety (fire, gas, flood, no heat in winter) → immediate on-call. Habitability (no hot water, AC out in summer) → priority dispatch. Cosmetic → next-day work order. Margot applies your dispatch ladder.
Margot is tone-audited to never ask about familial status, race, religion, national origin, or disability except where ADA-accommodation is volunteered. Aegis-cleared script.
Every call recorded. Every ticket logged. Real-time dashboard accessible from any device — same console that powers ServiceLine247 and our other sub-brands.
When your office is closed or your team is on another call, resident and prospect calls automatically forward to Margot.
Resident vs. prospect. Maintenance vs. leasing. Life-safety vs. cosmetic. She applies your dispatch ladder and captures unit + severity + contact.
Life-safety → warm transfer to on-call maintenance. Leasing inquiry → tour booked + leasing manager notified. Cosmetic → next-day work order. Email + dashboard ticket every time.
Margot isn't a chatbot, an answering service, or a generic call center. She's a voice agent trained specifically on property management calls — resident-vs-prospect routing, maintenance severity tiers, Fair-Housing-aware leasing intake.
She runs on the same engine as Grace at ServiceLine247, retrained for property-management language and your dispatch ladder.
Pricing per tenant: starts under $1,500/month for portfolios up to 200 doors, including unlimited inbound calls, real-time dashboard, and call records. Multi-property pricing scales with door count. Custom quote at demo.
We're onboarding the first cohort of named tenants now. Reserve your demo through Catch My Calls Inc — we'll walk you through Margot handling a real after-hours maintenance call, show you the dispatch dashboard and the operator console, and figure out if this fits your portfolio.